AYANA Zeitgeist

Translated from German, Zeitgeist means "the spirit of the moment", and is the key principle underpinning AYANA's service philosophy. Here, we share our inside tips and favorite haunts to help you experience the AYANA Zeitgeist.

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A Guest Relations Officer (GRO) acts as a host for a hotel by ensuring that all guests receive first class service and the highest degree of personal recognition throughout their stay. Such positions are common at five-star hotels, but sometimes language barriers pose a hurdle to how much a GRO can help a guest. However, language is no barrier at AYANA Resort and Spa Bali, where this role is elevated with a team of multilingual GROs who take special care of guests in their own languages.

AYANA’s full-time GROs include eight native Japanese, five Mandarin speaking, Korean and Russian team members, to cater for the different needs of guests from various countries. Whether it is taking an order for In-room Dining, making Spa or Restaurant bookings, arranging transport, showing them around the resort, or revealing inside tips on local attractions, the resort’s team of multilingual GROs ensure all guests experience the standard of service that AYANA takes pride in delivering.

In addition, the resort has multilingual versions of spa and restaurant menus and the in-room compendium, and guests can book their stay in one of five languages at www.ayanaresort.com. But it’s the personal interaction in their own language that is the most memorable experience. Meet some members of our “UN of GROs”:

Nozomi Sakuraba Japanese GRO

Yuri Itagaki Japanese GRO

Bella Liu Chun Mei Mandarin GRO

Kumi Furuya Japanese Wedding Coordinator

Tania Sovinska Russian-speaking GRO

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