Translated from German, Zeitgeist means "the spirit of the moment", and is the key principle underpinning AYANA's service philosophy. Here, we share our inside tips and favorite haunts to help you experience the AYANA Zeitgeist.
“No matter how hard the situation, when you really look for a way, you will find it. ” Pratiwi Setianingrum – ROLE Models trainee as waitress
Where are you from? Surabaya, East Java.
What do you think about this R.O.L.E program and how did you get the opportunity?
My grandma told me about R.O.L.E I lived with her since I was a kid when my parents got divorced. So I actually was not wishing for a chance to have a better education considering my situation. This is like a university for me. I am trained with F&B skills, English, gardening and cooking at their training center in Nusa Dua, and getting a training opportunity at AYANA, I am confident I will do better .
What gets you excited about being a R.O.L.E student? And what makes you nervous?
I love the trainers at R.O.L.E and how R.O.L.E connects me to AYANA. I am a little nervous about interacting directly with guests at AYANA but I guess I will get used to it and gain confidence every step of the way.
Has a career in the hotel industry always been your passion? If so, in which area specifically?
Yes. Always. I want to be a restaurant manager someday and to go there; I have to learn how to be a good waitress. Also, I love doing administration work! Maybe after this, I can apply as an admin assistant.
What is your message to friends?
Never give up. No matter how hard a situation might be, there has to be a way as long as we do not give up. R.O.L.E and AYANA is my way out of my difficult situation.