Translated from German, Zeitgeist means "the spirit of the moment", and is the key principle underpinning AYANA's service philosophy. Here, we share our inside tips and favorite haunts to help you experience the AYANA Zeitgeist.
Meet Made Suriadi, this month’s AYANA Superstar who is a living proof that “Life is better at the beach” …
“I am grateful for being part of the AYANA family. It is more than just a place to work, I feel very appreciated as a person, ‘more than my job’, and I carry out my duties from the heart rather than just what is expected of my position.”
1. What is your role at AYANA?
Captain at Kubu Beach, the best Bali Beach.
2. How long have you been with the hotel?
Almost 16 years, since it first opened. I started as a steward, then as a pool attendant before joining the Kubu Beach team in 2002.
3. How would you define great service?
Everything you do for another person must come from the heart. Nothing else can describe it any better.
4. You are called an AYANA Superstar because you always go the extra mile to ensure a memorable stay for guests. Can you share an example of a time when you were able to help a guest or wow them with a surprise?
I had a guest who stayed with us and was very happy with AYANA, and had a special experience at Kubu Beach. The guest was visually impaired but wanted to go down to the beach although it meant he had to go down almost 200 steps. Not to mention going back up! I took the liberty to ask his wife if I could be of assistance by supporting him all the way down to the beach, giving him guidance ” One step down… one more…” , escorting him into the water and giving the same escort all the way up the stairs. The couple were amazed and his wife was in tears. I did not think of my gesture as something big, it was a spontaneous act of kindness but apparently it meant a lot to the guests and they promised to return to AYANA on their next Bali visit.
6. Do you have anybody you look up to or are inspired by?
I admire my colleagues who are in the sales department. They look so confident, genuine and seem to be able to deliver anything that a guest expects. Even though I am not in Sales, I try to bring that same energy to my day to day interaction with guests. I also am inspired by AYANA’s F&B Director; Jerome Colson, for his drive to succeed.
7. What do you like to do in your time off?
Take care of our little? “Warung” (traditional shop) at home and just be with my wife and two sons.