Translated from German, Zeitgeist means "the spirit of the moment", and is the key principle underpinning AYANA's service philosophy. Here, we share our inside tips and favorite haunts to help you experience the AYANA Zeitgeist.
“It is all about that bonding chemistry. My guests are like my best friends – I am willing to do anything to please them.”
Q: What is your role at AYANA?
Q: How long have you been with the hotel?
Q: How would you define great service?
Nothing over the top, but making guests feel familiar and comfortable so that they can approach me whenever they need anything.
Q: You are called an AYANA Superstar because you always go the extra mile to ensure a memorable stay for guests. Can you share an example of a time when you were able to help a guest or wow them with a surprise?
Firstly, I want to say that I value all my colleagues at AYANA, everyone is a superstar. It is a team effort. An example from my personal experience: I once had a guest who really wanted to have the front table at Kisik restaurant even though it was very high tide, and I recommended against it. They were really insistent. While I was taking their food order, a big wave came and drenched me. I could not care less about my condition but helped them move to another table inside the restaurant with a smile.
Q: What would you recommend every AYANA guest experience?
Dazing away at Ocean Beach Pool during sunset time with a cocktail drink.
Q: Do you have anybody you look up to or are inspired by?
My dad always wanted me to work in a hotel, so to fulfill his dream and make him proud is priceless. Considering where I come from, a small village in Singaraja, I could never have imagined, not even in my wildest dreams, that I would be working for AYANA today.
Q: What do you like to do in your time off?
House chores and spend time with my aunt and her children. It makes my day to know that I can contribute to others.