Translated from German, Zeitgeist means "the spirit of the moment", and is the key principle underpinning AYANA's service philosophy. Here, we share our inside tips and favorite haunts to help you experience the AYANA Zeitgeist.
A Guest Relations Officer (GRO) acts as a host for a hotel by ensuring that all guests receive first class service and the highest degree of personal recognition throughout their stay. Such positions are common at five-star hotels, but sometimes language barriers pose a hurdle to how much a GRO can help a guest. However, language is no barrier at AYANA Resort and Spa Bali, where this role is elevated with a team of multilingual GROs who take special care of guests in their own languages.
AYANA’s full-time GROs include eight native Japanese, five Mandarin speaking, Korean and Russian team members, to cater for the different needs of guests from various countries. Whether it is taking an order for In-room Dining, making Spa or Restaurant bookings, arranging transport, showing them around the resort, or revealing inside tips on local attractions, the resort’s team of multilingual GROs ensure all guests experience the standard of service that AYANA takes pride in delivering.
In addition, the resort has multilingual versions of spa and restaurant menus and the in-room compendium, and guests can book their stay in one of five languages at www.ayanaresort.com. But it’s the personal interaction in their own language that is the most memorable experience. Meet some members of our “UN of GROs”:
The Indonesian Chef Association (Bali Chapter) Dinner was held last month at AYANA Resort and Spa Bali’s newly renovated Jimbaran Lawn adjacent to our new meeting venues. Some of Indonesia’s most celebrated culinary practitioners including celebrity chef Juna Rorimpandey of MasterChef Indonesia gathered to savor the extensive buffet dinner presented by AYANA’s multinational culinary team, led by Executive Chef Bernhard Butz. The selection included a giant paella, lamb shawarma, chicken and seafood from the tandoor, beef short ribs, cheese fondue, salads, soup stations and decadent desserts.
Indonesian Independence Day falls on the 17th of August every year and is a major event for Indonesian people.
In search of spices, the Dutch arrived in Indonesia and established a foothold over Indonesian territories in 1605 and since then, up until 1945 when the Declaration of Independence was signed with Sukarno as the first President, many skirmishes were fought over this country.
As major producers, it’s no surprise that Indonesian food is rich with spices and herbs. The different contrasting flavors and textures make this cuisine a popular choice for diners.? Among the many types of spices used, nutmeg features extensively in the Indonesian kitchen. The nutmeg tree is native to the Moluccas (the Spice Islands) and has been known as a useful medicine in a number of Asian societies. Many types of stews, soups and main dishes have a pinch of nutmeg in them to enhance the flavor.
Join us to celebrate this joyous occasion of Indonesian Independence Day at Padi Restaurant, with our exclusive “Taste of Nusantara” buffet.
AYANA recently hosted one of Japan’s most celebrated stage and movie actresses Amami Yuki to film a new TV commercial for Japanese networks. Her visit was also a chance for her to soak up the Balinese hospitality and tranquil environment, as she recovers from a heart attack suffered in May which caused her to drop out of her latest theatrical show.
Amami-san, who had been starring in “L’honneur de Napoleon” at the Tokyo Metropolitan Theatre, was rushed to hospital where doctors said she had suffered a mild heart attack. She was ordered to take 7-10 days of bed rest.
Her trip to Bali was her first overseas ‘holiday’ since the incident. The actress last week told a press conference in Tokyo that her visit to AYANA Resort and Spa Bali was a major factor in the recovery of her health, and the highlight of her time in Bali.
If there is one thing all guests must do while in Bali, it is to stay at AYANA and enjoy the resort’s world-class service, she said.
Amami-san visited AYANA to film a TV commercial for H.I.S, the biggest Japan travel agent for Bali.
The TV commercial, featuring Rock Bar and Spa on the Rocks, has been airing on all major Japanese TV stations since last week.
Amami-san’s career took off in 1987, when she joined the Takarazuka Revue, a Japanese all-female musical theatre troupe, and retired in 1995. She was the youngest actress in the company’s history to be cast in a top male role.
She was involved in various famous musicals when she was in the company, including Gone With the Wind, where she starred as Rhett Butler, and Me and My Girl.
After resigning from the company, she continued to work as a TV and movie actress. Her most notable role is that of Maya Akutsu, the main character in The Queen’s Classroom.