Translated from German, Zeitgeist means "the spirit of the moment", and is the key principle underpinning AYANA's service philosophy. Here, we share our inside tips and favorite haunts to help you experience the AYANA Zeitgeist.
Meet Made Suriadi, this month’s AYANA Superstar who is a living proof that “Life is better at the beach” …
“I am grateful for being part of the AYANA family. It is more than just a place to work, I feel very appreciated as a person, ‘more than my job’, and I carry out my duties from the heart rather than just what is expected of my position.”
1. What is your role at AYANA?
Captain at Kubu Beach, the best Bali Beach.
2. How long have you been with the hotel?
Almost 16 years, since it first opened. I started as a steward, then as a pool attendant before joining the Kubu Beach team in 2002.
3. How would you define great service?
Everything you do for another person must come from the heart. Nothing else can describe it any better.
4. You are called an AYANA Superstar because you always go the extra mile to ensure a memorable stay for guests. Can you share an example of a time when you were able to help a guest or wow them with a surprise?
I had a guest who stayed with us and was very happy with AYANA, and had a special experience at Kubu Beach. The guest was visually impaired but wanted to go down to the beach although it meant he had to go down almost 200 steps. Not to mention going back up! I took the liberty to ask his wife if I could be of assistance by supporting him all the way down to the beach, giving him guidance ” One step down… one more…” , escorting him into the water and giving the same escort all the way up the stairs. The couple were amazed and his wife was in tears. I did not think of my gesture as something big, it was a spontaneous act of kindness but apparently it meant a lot to the guests and they promised to return to AYANA on their next Bali visit.
6. Do you have anybody you look up to or are inspired by?
I admire my colleagues who are in the sales department. They look so confident, genuine and seem to be able to deliver anything that a guest expects. Even though I am not in Sales, I try to bring that same energy to my day to day interaction with guests. I also am inspired by AYANA’s F&B Director; Jerome Colson, for his drive to succeed.
7. What do you like to do in your time off?
Take care of our little? “Warung” (traditional shop) at home and just be with my wife and two sons.
There’s just a few days to go before International Mother’s Day, this Sunday. Another excuse to give your mother the attention she deserves. Be it a simple card that says ‘I love you’, flowers, or a shawl you know she’s been eyeing. Well-Placed Insider shares a few experiences from AYANA staff on the Do’s and Don’ts of spoiling your mother.
Jusman So, Chef de Cuisine, Dava
DO: Make your Mother one of her favorite dishes. Anything she likes! Difficult? Learn from an expert. I asked my father to teach me how to make the best “popiah” (fresh spring roll famous in Singapore, Taiwan and Malaysia) for my Mother. She loved it and didn’t care a bit that it was a little salty!
DON’T: Reserve a table at a nice restaurant for her and ask your father to pay half of the bill. If it is a vacation to Bora Bora, it is another story.
Tressabel Hutasoit, PR & Marketing Communications Manager
DO: Have your own children make a Mother’s Day card for your mother ie their grandmother. When I was 5, I made one for my grandmother. Apparently, it was the first Mother’s Day card that Grandma Rose ever received and ever since, it has become a family tradition which she has cherished.
DON’T: Insist your children’s grandmother place the cards on the fridge. They do not need to be told so. They will do it. They will tell their bridge club about it.
Diah Wahyuni, Spa Manager
DO: Reserve your mother a full day treatment at her favorite Spa. Or treat her to one of the??Day Spa Treatments?at AYANA Spa. I once assisted a young lady who wanted to surprise her mother with a spa treat. Her mother was blown away with happiness and felt so touched.
DON’T: Enroll her at a hot yoga class nearby to your place (which is an hour drive from hers) because you can benefit from the health club’s “ask a friend to join” program.
LAST WORD: All in all, the only thing your mother needs to know is that you love and appreciate her. She needs to hear that. If not every day, then this Sunday will do.
Happy Mother’s day, Moms of every generation!
Well-Placed Insider has a tough job and it does not get much tougher than sampling the new cocktails at Rock Bar while enjoying one of Bali’s famous sunsets.
From one new elixir to another, accompanied by one of the brisk bartenders from Rock Bar Bali, the sunset on this day seems a lot prettier, or maybe, it is the drinks that make it so?
The first glass offered from the new menu is ” Rock My Love”, a mix of Vodka, Wild Tea, Lemon Juice, Blueberry, Strawberry and Fresh Rosemary which gives a sweet edge to a thick texture. A drink that gets Well-Placed Insider thinking of the perfect bachelorette party.
” Rockito” is next. It is a milder and fruity version of a Mojito with a blend of Grand Marnier, Mint Spring, Fresh Orange, Fresh Lemon, Passion Fruit Syrup and Soda.
On the third drink, ” Rock My World” , the bartender explains that it is taken from the original menu and given a new twist, now having a richer taste for those thirsty for a refreshing yet zesty drink containing Vodka, Grand Marnier, Pineapple Juice, Lemon Juice, Fresh Orange and Kaffir Leaves.
Maybe it is pre-arranged, maybe not. But the last drink is a fine closure for the tough task that day. It is trulya lady’s must try ” Lady Long Island” which is a novel version of a Long Island Iced Tea with Vodka, Dry Gin, Light Rum, Tequila, Triple Sec, Lime Juice and Cranberry Juice. The drink gets Well-Placed Insider hooked at the first sip!