AYANA Zeitgeist

Translated from German, Zeitgeist means "the spirit of the moment", and is the key principle underpinning AYANA's service philosophy. Here, we share our inside tips and favorite haunts to help you experience the AYANA Zeitgeist.

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Here’s an up close interview by Well-Placed Insider with AYANA’s Russian speaking Guest Relations Officer, Tania Sovinska.

What brings you to Bali?
This might sound cheesy, but honestly…It is love. I am married to an Indonesian man. We met a few years ago when he and I both were at this ‘Work and Training’ program in the US. It was a cross cultural program at the Grand Teton National Park, Wyoming. We became close, got married in Jakarta, and let our daring young love bring us to Bali where we both applied for jobs in the hotel industry.

What do you like most about living in Bali?
When I first landed here, it was just a day before Nyepi. It was so magical. I experienced living in a totally ‘shut down’ island, no TV, no lights, sound kept to a minimum, and no one allowed to leave the house for that day. I always wonder how the Balinese have lived according to that belief and religious tradition for centuries and are still proudly living it to this day.

How did you learn to speak Russian fluently?
I learned it from books, TV shows and daily conversations. I never took a formal course but Russian is a regional language in the Ukraine.

I am sure it helps you a lot in doing your job?
Yes, I feel comfortable speaking to Russian guests at AYANA and they feel comfortable in delivering their requests and feedback to me as well. This is an important element in guest service, since it will enhance their engagement with the hotel too. In my department, I have a Balinese friend who speaks Russian too!

How do you enjoy living and working in such a multi-cultural environment?
I love it a lot. I love getting to know the Balinese culture, how they do their prayers and offerings to their gods. I also have friends from China, Korea and we get to discuss about our country, its uniqueness and sometimes learn a word of two from each language. Fun!

And AYANA must strengthen your value of appreciating cultural differences?
Absolutely! AYANA’s philosophy creates an environment where you would feel that you are not only here to serve the guests, but also to work at your best and be a support to your friends, be it from the same or other departments. It reinforces you to set your bar higher in doing your job and appreciates you as an individual.

If you could share one of your traditions with your friends in Bali, what would it be?
I would love to teach my Indonesian friends how to make a Varenyky z vyshneu. It is a boiled dumpling with cherry, my favorite dessert from Ukraine.

 

Many regular visitors to Bali will tell you, finding a good wine at an affordable price has never been easy. But that all changed when a ‘made in Bali’ Australian wine range entered the market.

Here, Well-Placed Insider pours a glass of history from AYANA’S official house wine, Artisan Estate. Have a sip!

Derived from an Italian word, artigiano, Artisan means craftsman. It is an apt name for an estate formed in October 2009 by two great craftsmen; an Australian master winemaker and an Indonesian timber merchant.

Their success story started in 2001 with a big challenge: To establish a system of growing wine grapes in Australia and ultimately produce the wine in Bali. The quality, color and integrity expected of an Australian wine was to be the final result.

Craig Newton, an award-winning Australian winemaker and now Wine Marketing Specialist at Artisan Estate, set about exploring ways to achieve this goal. After years of research, the culmination marked the release of their first Artisan Chardonnay in 2009. This was soon followed by the Classic Chardonnay blend in 2010. In 2011, the highly praised Sauvignon Blanc and Shiraz entered the market, the latter of which by the way, is Well-Placed Insider’s favorite!

Artisan Estate’s point of difference is quality at a great price. In the highly taxed Indonesian wine market, Artisan offers a quality Australian
wine at a locally produced price point. They manage to do this by importing 100% fresh wine grape juice from Western Australia into Bali. The delivery process must be done under strict temperature control, before it is then crafted into wine with meticulous attention to detail. That is what makes Artisan the local wine of choice for many of the top 5-star hotels and restaurants both in Bali and other regions of Indonesia.

When is a Western Australian wine not an Australian wine? When it is produced in Bali!

Artisan Estate is available at all restaurants and bars at AYANA Resort and Spa.

Sami Sami launches three new set menus for a ‘three course’ lunch or dinner.

Executive Chef Giordano Faggioli and his team have launched new set menus at Sami Sami restaurant, offering three different set menus for a delectable three-course lunch or dinner to match the cliff-edge ocean views. The new set menus reflect Chef Giordano passion for cuisine from his native Emilia Romagna region in northern Italy, renowned for its homemade fresh pasta, cured meats, and seafood fresh from the Adriatic sea.

The menus rotate daily to offer diners more choice and new experiences when they return the next day – as they invariably do. The new dishes are flavorful yet light, blending perfectly with the warm weather and the open-air trattoria-style design of the restaurant, located on a bluff overlooking the Indian Ocean, offering brilliant views any time of day and at sunset.

Lunch Set Menus Rp 210,000++

“Parma”

Parma ham and mozzarella bocconcini,balsamic and arugula

Penne Amatriciana, smoked bacon and spicy tomato sauce

Pepper marinated strawberries with homemade strawberry ice cream

“Roma”

Minestrone, mixed vegetables soup with homemade pasta

Saltimbocca, veal escalope with Parma ham and white wine sauce

Star anise infused pineapple with pineapple sorbet

“Venice”

Fritto misto, crispy seafood and capers with battered zucchini and eggplant

Chicken medallions, mushrooms and rosemary sauce

Vanilla ice cream with dark cherries

Dinner Set Menus Rp 255,000++

“Milan”

Grilled Sumatran Asparagus with Hollandaise sauce, rocket bouquet

Baked scallops with citrus salsa and potato risotto

Chocolate creme brulee with chocolate ice cream

“Genova”

Beetroot, oranges and sea bass salad with softened cherry tomatoes

Spaghetti with lobster, red chili, leek white wine sauce

Lemon tart with lemon sorbet, mint sauce

“Verona”

Grilled eggplants and rosemary with tuna and capers sauce

Linguini with calms and tomato sauce

Warm apple tart with vanilla ice cream, berries sauce

Lee Abbamonte is the youngest American to visit every country in the world. Along the way, he has ducked gunfire in Libya, raced camels along the beach in Kenya, and entered the eternal home of the Dalai Lama. Of all the places he has visited, Bali is one of his favorites, and he has called AYANA the best resort he has ever stayed in. Originally from New York, Lee now calls himself a ‘citizen of the earth’. He spoke to AYANA about what drives him to explore far beyond guide book hit lists

So you are known as ‘The youngest American to visit every country in the world’, how does that feel?

I feel honored for sure. I am doing what I love and it just so happens that the world is taking note about it and recognizing it.

You must have a few passports?

Yes! I have changed my passport 10 times.

How many years did it take you to travel to every country in the world?

It took me about 13 years. The last country I visited was Libya, in August 2011 just months after war had broken out. It was an extraordinary one
as I got mixed up in a shoot-out between Libyan border control and cigarette smugglers from Egypt trying to cross the border at the same time as me. Ironically, it had nothing to do with the war! I ducked down inside the car and the driver put the car into reverse and got us out of the firing line, and we waited for it to ease for about three hours. I then spent three days in Libya and felt completely comfortable the whole time I was there, no issues at all.

How many places have you visited in Indonesia?

I have visited most of the cities from all of the 33 provinces in all five major islands: Java, Sumatra, Kalimantan, Sulawesi and Irian Jaya.
The first place I visited in Indonesia was Batam, via boat from Singapore. Now, I have nearly 15,000 fans from Indonesia on my Facebook page, and most of them also follow my blog.

Is this your first time in Bali?

This is my second time on the island. I was here four years ago and I loved it so much. I adore the people, the beauty of its nature, the beaches, and the culture. That is why I have come back.

What do you think about Indonesian people? Or, to be specific, your fans or readers from Indonesia?

They are very warm and kind. They invite me to come to their hometowns, their villages, which I would love to do someday. It would be very interesting to stay with them, being so close with the local community.

Has it always been your dream, to visit every country in the world?

Not at all, it just happened this way. I did have a target to visit 100 countries, and I had achieved that by the age of 25. And I just kept on going. I love traveling and meeting new people, experiencing different cultures, and I am going to keep doing it.

What about in your own country? Have you visited all the 50 states?

I crossed 49 out of 50. I am only missing Michigan! But I will go there soon to watch a hockey championship. Sports are also one of my interests when I visit new places, other than the culture, food and of course the nature of each place.

Do you always travel alone?

I have some regular travel companions who join me for some trips, but people need not only money, but also time to be able to travel, and they may not always have it. So most of the time, I travel alone. Company is good but can be tricky too. I mean, nothing is worse than being stuck with someone who you are not comfortable with on the road. I had a bad experience once, when a girl I barely knew joined me for a trip. It was not her thing, let’s just put it that way. She found it hard to adjust to new places, kept complaining and was easily annoyed by things that I was already used to or prepared for.

What inspires you to travel?

What gets me started is my passion. But what keeps me going is actually my ‘biggest fear’. Fear of not knowing. Fear of being limited to education,
fear of not knowing the world that you are living in. And though information can now be obtained from anywhere, I feel a different satisfaction if I can see, touch, and am in it. The way to combat my fear is by going places.

What is the biggest influence you get from travelling so much?

I feel that it affects not only my knowledge, but my perspective towards life. I can see and understand why people think the way they think, be it political, cultural or otherwise. I may have different opinions from them but I can always find room in me to understand, by learning about the place where they came from.

How many days in a year do you spend traveling?

It really depends on a lot of things but in general, I can spend from four to eight months away from my home in New York City. I keep writing and posting images to my blog in between places which keeps me busy.

And how do you stay fit on the road?

It is not easy as I do enjoy trying new foods. I try to be disciplined with exercise and I walk a lot too.

Are there any other projects you are working on?

I am doing a TV program; it is called “Top Spot”. It will launch on October 18th on Discovery Network’s Travel Channel. It is a
review of hotels and places I have visited, and the local activities I got to experience.

Way Finder

“No matter how hard the situation, when you really look for a way, you will find it. ” Pratiwi Setianingrum – ROLE Models trainee as waitress

Where are you from? Surabaya, East Java.

What do you think about this R.O.L.E program and how did you get the opportunity?
My grandma told me about R.O.L.E I lived with her since I was a kid when my parents got divorced. So I actually was not wishing for a chance to have a better education considering my situation. This is like a university for me. I am trained with F&B skills, English, gardening and cooking at their training center in Nusa Dua, and getting a training opportunity at AYANA, I am confident I will do better .

What gets you excited about being a R.O.L.E student? And what makes you nervous?
I love the trainers at R.O.L.E and how R.O.L.E connects me to AYANA. I am a little nervous about interacting directly with guests at AYANA but I guess I will get used to it and gain confidence every step of the way.

Has a career in the hotel industry always been your passion? If so, in which area specifically?
Yes. Always. I want to be a restaurant manager someday and to go there; I have to learn how to be a good waitress. Also, I love doing administration work! Maybe after this, I can apply as an admin assistant.

What is your message to friends?
Never give up. No matter how hard a situation might be, there has to be a way as long as we do not give up. R.O.L.E and AYANA is my way out of my difficult situation.


“If you are good with people, the good force will come back to you.” Maria Karmelita – ROLE Models trainee as waitress

Where are you from? Flores

What do you think about this R.O.L.E program and how did you get the opportunity?
I used to sell cellular phone credit vouchers on the street. A lady who was selling porridge across my stall used to talk to me with her son. And she told me about R.O.L.E because she thought I was so sweet to her son. So I give it a shot and I am now learning English, basic working skills, gardening, and F&B service at the training center.

What gets you excited about being a R.O.L.E student? And what makes you nervous?
R.O.L.E is the answer to my prayers and I am blessed with all the education I am receiving. I have mixed feelings, I am excited and nervous being a trainee at a place like AYANA I just hope I can make my trainers proud and the guests happy.

What is your message to friends?
Try your best, and let God do the rest.

What do you want to achieve?
To be a Restaurant Manager, or better yet, own my own restaurant.

“Success comes from doing small things with great effort.” Azizah Isdiana – ROLE Models trainee as a waitress

Where are you from? Banyuwangi, Java.

What do you think about this R.O.L.E program and how did you get the opportunity?

R.O.L.E is not merely another organization. It is like a home and school blended into one.R.O.L.E has helped me to gain confidence too. My friend told me about it and I am now studying basic F&B skills, English, gardening and cooking at their training center in Nusa Dua.

What gets you excited about being a R.O.L.E student? And what makes you nervous?
The knowledge and training program that R.O.L.E is giving is something I thought I would only get if I had enough money to pay for it. But I am able to have this education because of the R.O.L.E sponsorship, and the most appealing perk is that it gives me an opportunity to train at AYANA.

Has a career in the hotel industry always been your passion? If so, in which area specifically?
No I never thought it would be possible. But since R.O.L.E got me here to AYANA, I have a new dream!

What is your message to friends?
Success does not come in the blink of an eye. It is a continuous effort that starts with a small step. And I am so glad that I took my first step with both R.O.L.E and AYANA. I am suggesting my friends join R.O.L.E too.

What do you want to achieve?
My new dream, which is to be a professional hotelier.

“When you hit rock bottom, the only place you can go is up!” Ahyani – ROLE Models trainee as a therapist at Thermes Marins Bali Spa”

Where are you from? Situbondo, East Java.

What do you think about this R.O.L.E program and how did you get the opportunity?
I know R.O.L.E from a friend. I am a single mother, I used to work in a small warung, trying to make ends meet for my 10-year-old-son. I only graduated from elementary school so it is a bit hard for me to even imagine I can make a better living. But after I found R.O.L.E, trained with F&B skills, English, gardening and cooking at their training center in Nusa Dua, and getting this training opportunity at AYANA, I am confident I will do better for myself and my son.

What gets you excited about being a R.O.L.E student? And what makes you nervous?
I love the trainers at R.O.L.E . They care about the development of each student. And I love being part of a hotel that is as great as AYANA. Even though AYANA’s guests have high expectations and that makes me nervous, the hotel trainers are incredibly supportive and patient of me and the rest of my friends.

Has a career in the hotel industry always been your passion? If so, in which area specifically?
Yes. I specifically love being in the Spa department.

What is your message to friends?
If you think you are at your lowest, cry for help. Do not keep it for yourself because it will drain you and bring you to even a lower level. R.O.LE is a form of help that I am getting.

What do you want to achieve?
Working here at AYANA, and making a better future for my son.

“Once an opportunity comes along, grab it!” ITA SURYANI – ROLE Models trainee at Padi Kitchen

Where are you from? Banyuwangi, Java.

What do you think about this R.O.L.E program and how did you get the opportunity?
I do not think it is an exaggeration if I say R.O.L.E is like a miracle. I only graduated from Elementary School, who would dare to dream of being part of AYANA with my educational background? R.O.L.E made it happen and AYANA is another life saver. I heard about R.O.L.E from a friend and now, I am studying English, cooking, basic working skills at the training center. Things I never thought I would learn.

What gets you excited about being a R.O.L.E student? And what makes you nervous?
Almost everything, but because the education given starts with basics, it is good for me. And of course, the chance to be a trainee at AYANA! This is making my family in the village really proud. They just do not know how nervous I am about carrying AYANA’s brand even as a trainee.
Almost everything, but because the education given starts with basics, it is good for me. And of course, the chance to be a trainee at AYANA! This is making my family in the village really proud. They just do not know how nervous I am about carrying AYANA’s brand even as a trainee.

Has a career in the hotel industry always been your passion? If so, in which area specifically?
I am not young, so back then…I never dreamed of being a hotelier. But I needed a change in life and I am glad I found it now.

What is your message to friends?
Keep on trying to reach your goals. Nothing in the world should be big enough to stop you. When you try to do your best, you will be surprised to see that everything can fall into the right place. Like what R.O.L.E and AYANA do for me.

What do you want to achieve?
To work at AYANA as a big break!

As long as you do not settle, you will get yourself to the top.” YUNI MARIYANI – ROLE Models trainee as a waiter at Padi restaurant

Where are you from? Gilimanuk, Bali.

What do you think about this R.O.L.E program and how did you get the opportunity?
I heard about R.O.L.E from my neighbor. It gives me education about basic F&B?skills, basic working skills, English, gardening and cooking whilst at the same time giving me an income.

What gets you excited about being a R.O.L.E student? And what makes you nervous?
The chance to practice English in everyday life is the thing I enjoy best about R.O.L.E . Not to forget, that it brings me to AYANA. A resort with a name so grand that I almost could not believe it is happening to me, this opportunity! On another note, I am nervous about being trained by the
professionals at AYANA. But their kind support is really comforting and inspiring.

Has a career in the hotel industry always been your passion? If so, in which area specifically?
Yes. Always. It is always been about Food and Beverage. I love to treat people special; I love to know habits and manners or service expectations of guests from different countries.

What is your message to friends?
Do not be shy if you have to start something from the lowest level. I am not ashamed if I have to do all the dirty and hard jobs to get to where I want to be, as long as I can learn something and never settle for second best.

What do you want to achieve?
I dream of being a restaurant manager.