Translated from German, Zeitgeist means "the spirit of the moment", and is the key principle underpinning AYANA's service philosophy. Here, we share our inside tips and favorite haunts to help you experience the AYANA Zeitgeist.
At 21, Made Sekarini (Sekar) had never set foot outside of Bali, did not have a passport and had never stayed at a hotel or even been on holiday. So when she was told that she’d been selected as AYANA’s Top Achiever for 2010 and had won an all-expenses-paid trip to Hong Kong, it was a dream come true. It was also proof that determination and hard work can overcome every obstacle to pull a young girl out of the rice fields and into a promising career in the hotel industry. Here is her inspiring story, as recorded with the help of a translator.
My name is Sekarini, my friends call me Sekar. My parents are rice farmers in North Bali, in the former capital, Singaraja, around 3.5 hours by road from AYANA. The views are beautiful but there are not many opportunities for work outside of farming, in my village. Rice farmers make barely enough to eat and clothe themselves, and my parents struggled to educate me and my four younger brothers.
After High School, my parents couldn’t afford to send me to university but my uncle in Denpasar offered to sponsor my education. I left my home and moved south to live with him. I worked hard and finished top of my class, graduating with a Diploma in Tourism.
I joined AYANA on an apprenticeship as a guest relations staff member. I loved the job and meeting all of our guests, helping them in any way I could. I was promoted to a full-time permanent position in October 2010, as a hostess at Ocean Beach Pool and Kisik Restaurant.
I was very surprised a couple of months later, when I received the news that management had selected me as AYANA’s Top Achiever. I was just working, doing my job to assist our guests in any way possible. I did not consider myself any better than anybody else working at AYANA, but I guess I am just more lucky.
When Pak Charles and Ibu Cynthia (General Manager and Human Resources Director) told me I was going to Hong Kong, I thought they were kidding, I didn’t believe it. I was so happy. This was my first trip out of Indonesia, even out of Bali. I had never been on an aeroplane before or stayed in a hotel. I loved it.
I spent three nights at a luxury 700-room high-rise hotel in Hong Kong. With a local guide, I went to Disney Land and met Mickey Mouse and rode a roller-coaster, went shopping at the markets and did a day trip to Macau to see the temples and casino resorts.
I had never seen such tall buildings like in Hong Kong and the weather was quite cold. No snow but cold. There were so many businesspeople and not many motorcycles, mostly cars and buses. It was very interesting but this experience made me realize how lucky we are in Bali.
I am hoping my next trip will be to Japan. I can speak, read and write Japanese. But first, I want to go back to university part-time using the money I have saved from working at AYANA, to get a higher level Diploma.
I never had a dream like this before because I could never afford it and my parents have to support my four younger brothers. But now I believe anything is possible. Thank you very much to AYANA guests, because they make my job very rewarding and are so kind to me. I feel very lucky.
Happy New Year everyone! There may still be a few headaches, but at AYANA we are continuing the celebrations after being ranked among the world’s best hotels on the 2011 Conde Nast Traveler Gold List. And it’s YOU we have to thank!
With an overall score of 91.1, AYANA was just one of four hotels in Indonesia to make the coveted list, which in its 17th year is one of the most prestigious compendiums of the best hotels, resorts and cruise lines on the planet. Almost 26,000 travelers took part in the annual independent Readers’ Survey, representing people who are well-traveled, accustomed to luxury service, and have no tolerance for anything less than first-class. They demand innovation, reliability and the wow factor, so to be listed by such travelers among the world’s best hotels is a true honor for AYANA. It reflects our continued evolution since our rebranding to an independent property in 2009, and we can’t thank you enough for your support.
It’s a great start to the year and we look forward to sharing more unique experiences with you. Best wishes for 2011 and we look forward to seeing you soon!