AYANA Zeitgeist

Translated from German, Zeitgeist means "the spirit of the moment", and is the key principle underpinning AYANA's service philosophy. Here, we share our inside tips and favorite haunts to help you experience the AYANA Zeitgeist.

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Meet Made Suriadi, this month’s AYANA Superstar who is a living proof that “Life is better at the beach” …

“I am grateful for being part of the AYANA family. It is more than just a place to work, I feel very appreciated as a person, ‘more than my job’, and I carry out my duties from the heart rather than just what is expected of my position.”

1. What is your role at AYANA?
Captain at Kubu Beach, the best Bali Beach.

2. How long have you been with the hotel?
Almost 16 years, since it first opened. I started as a steward, then as a pool attendant before joining the Kubu Beach team in 2002.

3. How would you define great service?
Everything you do for another person must come from the heart. Nothing else can describe it any better.

4. You are called an AYANA Superstar because you always go the extra mile to ensure a memorable stay for guests. Can you share an example of a time when you were able to help a guest or wow them with a surprise?
I had a guest who stayed with us and was very happy with AYANA, and had a special experience at Kubu Beach. The guest was visually impaired but wanted to go down to the beach although it meant he had to go down almost 200 steps. Not to mention going back up! I took the liberty to ask his wife if I could be of assistance by supporting him all the way down to the beach, giving him guidance ” One step down… one more…” , escorting him into the water and giving the same escort all the way up the stairs. The couple were amazed and his wife was in tears. I did not think of my gesture as something big, it was a spontaneous act of kindness but apparently it meant a lot to the guests and they promised to return to AYANA on their next Bali visit.

5. What would you recommend every AYANA guest experience?
Kisik, Ocean Beach Pool, Rock Bar. And of course, a picnic at Kubu Beach

6. Do you have anybody you look up to or are inspired by?
I admire my colleagues who are in the sales department. They look so confident, genuine and seem to be able to deliver anything that a guest expects. Even though I am not in Sales, I try to bring that same energy to my day to day interaction with guests. I also am inspired by AYANA’s F&B Director; Jerome Colson, for his drive to succeed.

7. What do you like to do in your time off?
Take care of our little? “Warung” (traditional shop) at home and just be with my wife and two sons.

 

Well-Placed Insider congratulates AYANA’s Food & Beverage Director Jerome Colson, who finished 11th overall of males in the BII Maybank Bali Marathon on 22 April. With a time of 3 hours 17 minutes, Jerome was the first expat in Bali across the line. Well done, Jerome, now back to your ‘work marathon’ of managing 12 F&B outlets!

 

Well-Placed Insider has a tough job and it does not get much tougher than sampling the new cocktails at Rock Bar while enjoying one of Bali’s famous sunsets.

From one new elixir to another, accompanied by one of the brisk bartenders from Rock Bar Bali, the sunset on this day seems a lot prettier, or maybe, it is the drinks that make it so?

The first glass offered from the new menu is ” Rock My Love”, a mix of Vodka, Wild Tea, Lemon Juice, Blueberry, Strawberry and Fresh Rosemary which gives a sweet edge to a thick texture. A drink that gets Well-Placed Insider thinking of the perfect bachelorette party.

” Rockito” is next. It is a milder and fruity version of a Mojito with a blend of Grand Marnier, Mint Spring, Fresh Orange, Fresh Lemon, Passion Fruit Syrup and Soda.

On the third drink, ” Rock My World” , the bartender explains that it is taken from the original menu and given a new twist, now having a richer taste for those thirsty for a refreshing yet zesty drink containing Vodka, Grand Marnier, Pineapple Juice, Lemon Juice, Fresh Orange and Kaffir Leaves.

Maybe it is pre-arranged, maybe not. But the last drink is a fine closure for the tough task that day. It is trulya lady’s must try ” Lady Long Island” which is a novel version of a Long Island Iced Tea with Vodka, Dry Gin, Light Rum, Tequila, Triple Sec, Lime Juice and Cranberry Juice. The drink gets Well-Placed Insider hooked at the first sip!

Thirsty yet?

 

As a Russian Guest Relations Officer, Dhika always surprises Russian guests with his fluency in speaking their language. Dark skinned with a lean figure and friendly face who seems very approachable, Dhika has never left Bali and inevitably makes quite an impression when he breaks out in Russian. Well-Placed Insider stuck to English to snatch a moment to find out more about this young man and his passion for learning foreign languages.

Where did you learn to speak Russian?

I took a 2 year course here in Bali instead of a formal education in a university. Let alone that I have never lived in Moscow, I have never lived anywhere else but here, but that does not stop me.

What other languages do you speak?

I also speak Japanese. Not as fluent as Russian but I can hold a conversation to the end. I am starting to learn Mandarin now.

What motivates you to learn these languages, despite never having traveled outside of Bali?

I love that my skill enables me to connect more closely with guests at AYANA, I love that it makes them comfortable with me and it is easier for me to know what they like or what they do not. But I am not doing this only for the guests, to be honest. I am doing this for my life in general. The best way to approach and to understand other people is to learn their language. That way, you are building a bridge with them, you will understand them better and they will open up to you. So I will continue to learn as many languages as possible.

Can you share with us the connection you make with language?

Russian guests may seem a bit distant at first. But once you are let into their comfort area, where they feel that they can talk to you in their language, you can easily gain their confidence. The same theory applies to Japanese guests. When they trust you, they trust you wholeheartedly. I have guests who are now part of my life, they have become friends with me now and wherever I work, they are always keen to experience staying at that place.

Who inspires you to have such interest in language?

My father and my family surroundings. I cannot get rid of a memory of when I was a kid and I saw this Balinese man speaking in Japanese. I was like oh that is pretty cool, speaking in other languages than Bahasa and English.

Can you imagine yourself doing anything else than working in the hospitality industry?

Yes. Working as an interpreter.

You seem like a man with a high level of perseverance, what made you so?

I understand that competition in the workforce can be very hard these days. I may not have a degree from a reputable university nor the chance to study abroad, like many other friends of mine. But that is the thing about language. Language is one thing that can take you to reach your goal. So, ambition is the reason why.

 

 

 

So yes the rumor has it. What you heard is true. We have completed a renovation of over 200 hotel rooms and suites, resulting in a major upgrade to guest comfort, amenities and overall experience with stylish new interiors and brand new furniture and decor.

The renovation has upgraded all categories of rooms in the Hotel, from standard rooms through to ocean suites and the privileged Club Floor. The design and style is a mix of both Balinese and modern architecture. Canopied beds and furniture featuring intricate carvings by Balinese artisans, traditional textiles such as batik bed runners, beautiful artworks crafted in villages around the island, plush sofas and cozy daybeds on balconies combine to provide an intimate sanctuary immersed in Balinese ambience. The earthy and torquoise tones of the duvet covers and throw cushions add splashes of color to the chic, neutral furnishings and natural woods.

Modern elements are evident in marble floors, sound-proof ceilings, chic lighting of solid-state lamp that uses light-emitting diodes, iPod docking stations and well-stocked mini bars.
The bathrooms are …inviting! Equipped with rain showers and a huge free-standing tub that is big enough for two, while the spacious dressers and drawers are just perfect for a pampering vanity experience. Try not to glare at your reflection too much under the perfect lighting every time you walk into the room. Not easy.

Walls are painted with a water based environmentally friendly paint, and feature hand-carved woven rattan panels. In standard rooms, a traditional Balinese carved partition creates a feeling of extra living space, dividing the bed from the sitting area featuring a cozy round day-bed leading to the balcony for maximum ocean views.

Is that all? Certainly not. We also launched a new Club Connections Package? to provide Club-level guests with even more benefits, such as internet access in their rooms, sunset cocktails at Rock Bar, thalassotherapy?at the Aquatonic Seawater Therapy Pool, cultural dinner and dance performance at Langit Theatre, and airport transfers.
And to give you a heads up, this is not our final hurrah. More to follow!

 

Waking up at 4am on a weekend is never on my agenda, except for those days in my early childhood when I used to do an Easter egg hunt. So as I dragged myself out of the house, little did I know I was going to find something worth to treasure. Something worth a whole lot more than a bucket of cracked boiled eggs and a handful of kinder chocolates in horrible colors.

I am the newcomer in the family of AYANA Resort and Spa Bali. At the end of my very first week, an orphanage visit is on schedule. Though this is not the maiden visit for the company, this time it has its own perks. A marathon runner; Scott Thompson is on his 25 day run from Bali to Jakarta to raise money for children with cancer. Stopping by the orphanage was not part of his schedule, but he jumped at the suggestion from Jerome Colson, AYANA‘s Food and Beverage Executive, who is an ultra-marathon runner and volunteered to join Scott for 150kms from Bali’s airport to the orphanage in the island’s north.

The kids from Sanatana Dharma orphanage were lining up in such excitement when we arrived by car, ahead of the runners? The second I looked into those beaming faces, the 3.5 hour bus ride was instantly worth it. My nagging words of “Are we there yet?” The. Whole. Ride seemed painfully embarrassing compared to the children’s continuous shouts of “Where are they? Where are the runners? Where is Pak Jerome?” We waited for about 15 minutes before both Scott and Jerome made their grand entrance, all sweaty and if I am not mistaken – laughing in a heartfelt euphoria and surprise. We had fun. Breakfast continued with cleaning campaign, play games and challenges. Everything flowed as if it were just an event of a family visiting another relative after a long break. And in a way, it was.

I talked to some of the girls at the orphanage and find out that one of them, Titin (12 years old) wants to be a marathon runner someday and just enrolled her to a national athletic championship. I did not miss a second to raise that story to Scott. “Scott! We have a future runner over here!” was the line that brought Scott stepping away from the crowd of new fans. He approached Titin who was trying so hard to hide her blushing face. They made a pact, immediately talking about their passion for running. And when Scott handed her one of his running caps, everyone in the compound clapped their hands and cheered. It was an immediate bond, for Scott and Titin, if I may say.

Rp23 million was raised by the management and staff of AYANA for Scott’s noble cause. And that was just a drop in the ocean; so far, Scott has raised 370.000 USD from his 1250km run from Bali to Jakarta. In addition to that, a girl’s dream found its affirmation. And a newbie cannot be anymore rest assured that she has met a new family.

Visit Scott’s blog to find out more about the cause or read Jerome’s thoughts about that day here.

“When I serve from the heart, I get an equal amount of happiness as how my guests feel at the end of the day.”

1. What is your role at AYANA?
Villa Butler

2. How long have you been with the resort?
10 years

3. How would you define great service?
I serve genuinely from the heart with no materialistic expectation. The biggest reward is when I see them smiling and returning as our loyal guest many times.

4. You are called an AYANA Superstar because you always go the extra mile to ensure a memorable stay for guests. Can you share an example of a time when you were able to help a guest or wow them with a surprise?

I had a guest whose daughter lost her bracelet somewhere in the resort. The guest explained that the bracelet had a lot of sentimental value as she got it from a priest and had been wearing it for many years. I found the bracelet one day in their villa after they checked out and shipped it back to her. They were very happy.

Another occasion, I was serving a couple who got married at AYANA. On the day after their wedding, I delivered a hand bouquet to the new bride with a ‘congratulations’ note. The day after, I picked some flowers from our gardens and arranged them on the entrance path to the villa in a heart shape. She was very touched with these small thoughtful gestures.

5. What would you recommend every AYANA guest experience?
Rock Bar, Spa on the Rocks and romantic dining in one of our private venues.

6. Do you have anybody you look up to or are inspired by?
My parents taught me on how to serve sincerely without expecting anything in return. Mr Robert Watson and Mr Ton de Wit from the Guild of Professional Butlers in the UK, who have taught me fundamental lessons about service, especially that genuine service knows no boundaries and it does not necessarily cost a lot.

7. What do you like to do in your time off?
Spend time with my family back at home in Singaraja, North Bali.

 

“I love my job, my guests and AYANA. Everyday is a blessing because I can meet new people here and make friends with them.”

1. What is your role at AYANA?
Hostess at Pool Deck and Padi

2. How long have you been with the hotel?
2 years 4 months

3. How would you define great service?
Warm welcome (first impression) and close engagement with the guest as an honored guest.

4. You are called an AYANA Superstar because you always go the extra mile to ensure a memorable stay for guests. Can you share an example of a time when you were able to help a guest or wow them with a surprise?
I had a guest who stayed with us and was very happy with AYANA, and she went home and recommended AYANA to a friend who was celebrating their wedding anniversary. I took note of this occasion and sent a cake on their anniversary date and looked after them well during their entire stay.

I am naturally observant and note guests’ preferences in terms of their comfort. This is so that the next day, before they return to the pool, they will be surprised to find the same lounge chairs and table have been set up for them with fresh towels, cold water, and sometimes toys for their kids. I am also very good at remembering names and details like their favorite drinks.

5. What would you recommend every AYANA guest to experience?
Ocean Beach Pool, Spa on The Rocks, Rock Bar special cocktails.

6. Do you have anybody you look up to or are inspired by?
My dad and my cousins who have worked on cruise ships around the world. I look up to them and aim to be as accomplished and well-traveled as them in the future.

7. What do you like to do in your time off?
Spend time with my family at home. I like cooking and gardening.

“It is all about that bonding chemistry. My guests are like my best friends – I am willing to do anything to please them.”

 

Q: What is your role at AYANA?

Hostess at Ocean Beach Pool and Kisik restaurant

Q: How long have you been with the hotel?

Two years

Q: How would you define great service?

Nothing over the top, but making guests feel familiar and comfortable so that they can approach me whenever they need anything.

Q: You are called an AYANA Superstar because you always go the extra mile to ensure a memorable stay for guests. Can you share an example of a time when you were able to help a guest or wow them with a surprise?

Firstly, I want to say that I value all my colleagues at AYANA, everyone is a superstar. It is a team effort. An example from my personal experience: I once had a guest who really wanted to have the front table at Kisik restaurant even though it was very high tide, and I recommended against it. They were really insistent. While I was taking their food order, a big wave came and drenched me. I could not care less about my condition but helped them move to another table inside the restaurant with a smile.

Q: What would you recommend every AYANA guest experience?

Dazing away at Ocean Beach Pool during sunset time with a cocktail drink.

Q: Do you have anybody you look up to or are inspired by?

My dad always wanted me to work in a hotel, so to fulfill his dream and make him proud is priceless. Considering where I come from, a small village in Singaraja, I could never have imagined, not even in my wildest dreams, that I would be working for AYANA today.

Q: What do you like to do in your time off?

House chores and spend time with my aunt and her children. It makes my day to know that I can contribute to others.

Hi everyone! I’m so happy to be here at AYANA. When I first met Gede, he kept promising to take me a special place to celebrate our love for each other. I waited and waited and was starting to wonder whether he would live up to his promise, when he finally brought me here, to his favorite resort on the planet. What a dream come true! Since we arrived, we have been indulging in spa treatments, enjoying afternoon tea at Padi (a little tasting before the Teddy Bear Tea this weekend), and Gede even serenaded me at Dava restaurant. So romantic! Each day is a new surprise and I am so happy to share it with you.

I hope you are all able to join our Christmas Bear Contest for the opportunity to win a 2-night stay at AYANA so you too can experience some of the unique pampering and absolute bliss that I am enjoying. Good luck with the contest and see you at the Teddy Bear Tea on Saturday!

Bear hugs and kisses,

Ayu