Translated from German, Zeitgeist means "the spirit of the moment", and is the key principle underpinning AYANA's service philosophy. Here, we share our inside tips and favorite haunts to help you experience the AYANA Zeitgeist.
Bali’s BMW Club launched a new touring program at RIMBA Jimbaran recently, arriving in style at RIMBA Lobby in sleek BMW 3 Series Convertibles and the latest 320 Diesel model.
The Bimmers (as they call themselves) did a full-day tour along north-east Bali’s coast, before arriving at RIMBA to end the day with sunset cocktails at UNIQUE Rooftop Bar, enjoying spectacular views across south Bali. They enjoyed UNIQUE’s selection of innovative cocktails in a stylish, edgy setting, with the bar designed around a central swimming pool over which hangs a chic mezzanine.
The tour was run by Bimmerfest Bali Club, a community for BMW owners on the island as part of the 200,000 current, new and past BMW owners around the world.
Look for AYANA to get some serious TV air time in the next few weeks. The contestants in the latest America’s Next Top Model cycle got a taste of the Balinese life at AYANA during filming earlier this year. AYANA also hosted the star and creator of the show, Tyra Banks, along with the models and the judges, who included fashion public relations maven Kelly Cutrone, former boxer and international male supermodel Rob Evans, stylist and photoshoot creative consultant Johnny Wujek and top fashion blogger Bryanboy.
When you hear the word ‘lava’, your instinct would normally be to run in the opposite direction. But at AYANA, lava has become nature’s latest antidotes to tired, damaged skin, with the award-winning Spa On The Rocks launching an exclusive new treatment that maximizes the healing properties of natural volcanic lava.
The ‘Lava Me Tender’ treatment celebrates the many benefits of the rich mineral content of natural volcanic lava, such as talc, gypsum, calcite, apatite, feldspar, quartz, topaz and corundum. Because of these elements, volcanic lava therapies have long been used to treat skin disorders such as acne and psoriasis, as lava is known to detoxify and remove deep pore impurities while nourishing and healing the skin. Now, Thermes Marins Spa at AYANA has brought lava to the ocean at its Spa on the Rocks treatment villas, anchored on natural rocks amidst the Indian Ocean with uninterrupted views of the waves below and the horizon.
“As the only Thermes Marins spa in south-east Asia, we strive to bring the latest therapies from Europe to Bali, using the very best products available,” said AYANA’s Director of Spa, Michi Sonoda. “This treatment is an antioxidant infusion and the perfect preparation for a special event like your wedding day when you want to achieve flawless, even skin. It’s also an anti-ageing remedy as it restores skin radiance and elasticity. But this treatment is not just about the aesthetic benefits; the Spa on the Rocks location enables guests to soak up the sounds, smell and vibration of the ocean, as they combine their skin treatment with the unrivaled tranquility and luxury of this unique location. This truly delivers the dual benefits of both beauty, and pure pampering.”
All products used are from Thermes Marins’ lava range, with high mineral contents including laminaria seaweed-based products, yellow volcanic clay, thermal mud from Gorga and marine collagen. These anti-oxidant agents are known to restructure the mesh of skin by restoring its radiance and elasticity.
The Lava Me Tender experience begins with a relaxing Crystal de Mer foot soak, mineral lava body scrub to remove dead skin cells, and luxurious black rice bath to nourish and soften skin. A full body, deep tissue massage using lava stones and anti-oxidant essential flower oil will increase circulation, as the natural heat released from the lava stones eases muscle tension. A volcanic earth body wrap followed by a firming lotion concludes the treatment, and locks in the improved skin moisture and elasticity. Fresh Limeberry Squash (lime, strawberry, lemongrass and Sprite) is served during the Bath Bomb to complete the experience.
A Guest Relations Officer (GRO) acts as a host for a hotel by ensuring that all guests receive first class service and the highest degree of personal recognition throughout their stay. Such positions are common at five-star hotels, but sometimes language barriers pose a hurdle to how much a GRO can help a guest. However, language is no barrier at AYANA Resort and Spa Bali, where this role is elevated with a team of multilingual GROs who take special care of guests in their own languages.
AYANA’s full-time GROs include eight native Japanese, five Mandarin speaking, Korean and Russian team members, to cater for the different needs of guests from various countries. Whether it is taking an order for In-room Dining, making Spa or Restaurant bookings, arranging transport, showing them around the resort, or revealing inside tips on local attractions, the resort’s team of multilingual GROs ensure all guests experience the standard of service that AYANA takes pride in delivering.
In addition, the resort has multilingual versions of spa and restaurant menus and the in-room compendium, and guests can book their stay in one of five languages at www.ayanaresort.com. But it’s the personal interaction in their own language that is the most memorable experience. Meet some members of our “UN of GROs”:
Indonesian Independence Day falls on the 17th of August every year and is a major event for Indonesian people.
In search of spices, the Dutch arrived in Indonesia and established a foothold over Indonesian territories in 1605 and since then, up until 1945 when the Declaration of Independence was signed with Sukarno as the first President, many skirmishes were fought over this country.
As major producers, it’s no surprise that Indonesian food is rich with spices and herbs. The different contrasting flavors and textures make this cuisine a popular choice for diners.? Among the many types of spices used, nutmeg features extensively in the Indonesian kitchen. The nutmeg tree is native to the Moluccas (the Spice Islands) and has been known as a useful medicine in a number of Asian societies. Many types of stews, soups and main dishes have a pinch of nutmeg in them to enhance the flavor.
Join us to celebrate this joyous occasion of Indonesian Independence Day at Padi Restaurant, with our exclusive “Taste of Nusantara” buffet.
AYANA recently hosted one of Japan’s most celebrated stage and movie actresses Amami Yuki to film a new TV commercial for Japanese networks. Her visit was also a chance for her to soak up the Balinese hospitality and tranquil environment, as she recovers from a heart attack suffered in May which caused her to drop out of her latest theatrical show.
Amami-san, who had been starring in “L’honneur de Napoleon” at the Tokyo Metropolitan Theatre, was rushed to hospital where doctors said she had suffered a mild heart attack. She was ordered to take 7-10 days of bed rest.
Her trip to Bali was her first overseas ‘holiday’ since the incident. The actress last week told a press conference in Tokyo that her visit to AYANA Resort and Spa Bali was a major factor in the recovery of her health, and the highlight of her time in Bali.
If there is one thing all guests must do while in Bali, it is to stay at AYANA and enjoy the resort’s world-class service, she said.
Amami-san visited AYANA to film a TV commercial for H.I.S, the biggest Japan travel agent for Bali.
The TV commercial, featuring Rock Bar and Spa on the Rocks, has been airing on all major Japanese TV stations since last week.
Amami-san’s career took off in 1987, when she joined the Takarazuka Revue, a Japanese all-female musical theatre troupe, and retired in 1995. She was the youngest actress in the company’s history to be cast in a top male role.
She was involved in various famous musicals when she was in the company, including Gone With the Wind, where she starred as Rhett Butler, and Me and My Girl.
After resigning from the company, she continued to work as a TV and movie actress. Her most notable role is that of Maya Akutsu, the main character in The Queen’s Classroom.
“Don’t stop, keep it moving
Put your drinks up
Pick your body up and
Drop it on the floor!”
Jennifer Lopez – On The Floor
It is the time of the year when AYANA’s management team spend a day on the floor doing jobs such as dishwashing, housekeeping, waitressing and guest check-in, in a bid to analyze service processes and further improve guest experiences. As John F. Kennedy once said; “Leadership and learning are indispensable to each other.”
There were bratwurst, sauerkraut and sour-cherry pies served at AYANA’s staff canteen last week – a departure from the usual Indonesian fare which is served to the hotel’s 950+ staff each day.
The special meal service continued the tradition of the monthly ‘GT Lunch’, whereby members of the Executive Guidance Team (GT) take turns in creating a menu from their home countries to be served at the staff canteen. Past menus have included Italian, French, Filipino, Japanese, Australian and even Jamaican fare. This month, the ‘GT Lunch’ was presented by two new native German team members: Rooms Executive Assistant Manager, Martin Ehlers, and Executive Chef Bernhard Butz.
Along with the rest of the Guidance Team, Martin and Chef Bern joyfully decorated the canteen in German colors and served various delicious German delicacies to highly enthusiastic employees. They rounded off the event with an informative slideshow and prize-laden trivia games. No yodelling was provided but there were German folk-songs and live music performances by members of the hotel staff.
The special ‘GT Lunch’ menus are served for both Lunch and Dinner on the scheduled day, and include a ‘Fun Facts’ presentation and Quiz by the relevant Executive about his homeland. The purpose of such themed lunches is to add more variety to the canteen selection and to encourage an atmosphere of fun and learning, with unique experiences not only for guests but also for AYANA’s team members. A bonus side effect of these themed lunches is that they also help employees to understand better the preferences of guests from these countries, so that they can then serve them better.
We may not realize it at the time when we accept a plastic bag at the supermarket or shop, but the plastic bags we bring home probably end up as landfill. Every year, more than 2.8 billion plastic bags are distributed in Bali, resulting in 1.5 million tonnes of rubbish which we often see end up in our oceans. They are typically made of polyethylene and can take up to 1000 years to biodegrade in landfills that emit harmful greenhouse gases. In an effort to reduce our contribution to plastic-bag pollution, AYANA Resort and Spa Bali’s 950 plus employees have been encouraged to ban plastic bags in their households, as part of an environmental partnership with anti-plastic campaigner Tas Pasar (www.taspasar.org).
As part of its education outreach to hotels in Bali, Tas Pasar founders David and Ellie Eagles made a presentation to AYANA’s employees about the impact plastic bags have on waste levels and the eco-system at a General Session in AYANA Ballroom. They also distributed 1000 free reusable shopping bags to encourage use of these bags rather than plastic, and AYANA has placed posters and reusable bags in its employee canteen and lockers to reiterate the message.
The message is now clear for AYANA’s employees: on your next trip to the markets or shops, BYOTP (Bring Your Own Tas Pasar).
Flying high: There were singing, dancing and acrobatics last week when AYANA unveiled our expanded Ballroom and new meeting rooms, at a gala black-tie dinner for some 400 invited guests. The event coincided with AYANA’s appointment as a host hotel for the Asia-Pacific Economic Cooperation Summit this October. It was also an opportunity for guests to learn more about the upcoming opening of our sister hotel RIMBA Jimbaran Bali, scheduled for September. Another excuse for celebration this year!